FAQs

Welcome to the FAQs page for On The Dot Cleaning! Here, you’ll find answers to common questions about our carpet, upholstery, and air duct cleaning services. If you have additional questions, feel free to contact us directly.

General Questions

1. What areas do you service?

We proudly serve Maryland and surrounding states. For specific location details, please contact us or visit our website.

2. Are your cleaning products safe for families and pets?

Yes! We use eco-friendly, green-rated RTU (Ready-To-Use) ingredients that are safe for children, pets, and the environment.

3. What is your process for cleaning jobs?

Our process ensures thorough and transparent service:

Pre-Job Inspection: We conduct a detailed walkthrough of all areas to assess your needs and discuss expectations.
Customized Cleaning: We use the best cleaning method for your specific surfaces, ensuring optimal results.
Final Approval: Once the job is completed, we seek the homeowner’s approval and ensure they are fully satisfied before we leave.

Carpet Cleaning

1. What cleaning methods do you use for carpets?

We specialize in two cleaning methods:

Hot Water Extraction (Steam Cleaning): A deep-cleaning method ideal for removing dirt, allergens, and stains.
Low Moisture Cleaning: A quicker-drying option that’s great for maintenance and lightly-soiled carpets.

2. How long does it take for carpets to dry?

The typical dry time is 3-4 hours. However, this may vary depending on the method used and environmental conditions.

3. Can you handle tough stains?

Yes! Our team is skilled at removing a wide range of stains, including pet accidents, heavy soiling, and more. During the pre-job inspection, we’ll assess any specific areas of concern.

Upholstery Cleaning

1. What types of upholstery do you clean?

We clean a variety of upholstered furniture, including sofas, loveseats, chairs, and more.

2. Will the cleaning process damage delicate fabrics?

No. Our team tailors the cleaning method to your furniture’s fabric type, ensuring gentle yet effective results.

Air Duct Cleaning

1. Why is air duct cleaning important?

Clean air ducts improve indoor air quality, reduce allergens, and enhance HVAC system efficiency.

2. What does your air duct inspection include?

We offer a comprehensive inspection prior to any air duct cleaning service. This includes:

Full Ductwork Inspection: A thorough evaluation of all your supplies, returns, and registers.
Live Video Feed: Homeowners will have access to a live video feed of the inspection for complete transparency.
Air Quality Check: An air quality assessment to help you make a confident, informed decision about proceeding with the service.

3. Is there a fee for the inspection?

Yes, there is a small inspection fee. However, if you decide to proceed with our air ductcleaning service, this fee is waived.

4. How often should I clean my air ducts?

We recommend cleaning your air ducts every 2-3 years, or sooner if you notice dust buildup,musty odors, or increased allergy symptoms.

Scheduling and Payments

1. How can I schedule a cleaning appointment?

You can schedule an appointment by calling us or booking directly through our website at onthedotcleaning.com.

2. When is payment due?

Payment is due upon completion of the service. We also provide a pre-job message and terms to ensure this is clear before the job begins.

3. What payment methods do you accept?

We accept all major credit/debit cards and electronic payments. Please note: we do not accept cash.

4. Do you accept tips?

While tipping is not required, it is greatly appreciated if you’re happy with our service.

Additional Services

1. Do you offer same-day or emergency services?

In some cases, we can accommodate same-day or emergency services. Please contact us for availability. If you have a question not listed here, don’t hesitate to reach out to us at onthedotcleaning.com or give us a call. We look forward to serving you!